The Grievances Group intervened, facilitating conversation with the On line casino, which in the end led to the participant getting his funds following a hold off of one along with a 50 % months. The criticism was marked as solved.
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The participant from Italy won five hundred euros on LeoVegas but faced worries in withdrawing the winnings. Even with sending the needed paperwork various instances, the On line casino keept inquiring for the same paperwork and had been processing the withdrawal for fifteen times.
The player’s account was closed, and he was asked to supply the bank assertion, which he refused to carry out. We turned down the complaint as the participant didn't reply to our messages and questions.
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The player from the United Kingdom has requested to hold Bos138 the account closed back in November 2022. Two months later he was in a position to reopen the account and deposit funds again. Participant’s criticism has actually been solved productively.
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The participant from Brazil confronted problems with withdrawing cash after the casino blocked her account and stored her €350 Pix transfer. Immediately after questioning the time frame to the transfer, the On line casino canceled her account without returning her funds.
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